Question 1

Do the synchronized gear systems require specialized installation tools?

Accepted Answer

No. Our hardware is designed for precise, straightforward installation using standard cabinetry tools. Detailed technical diagrams are available through our support portal for your installation teams.

Question 2

What is the protocol for damaged or missing items in a bulk dispatch?

Accepted Answer

We prioritize keeping your operations moving. Report any transit discrepancies within 48 hours via our dedicated support chat with your Tally Invoice number, and we will initiate a rapid resolution.

Question 3

How do I adjust my drawer if it becomes slightly uneven over time?

Accepted Answer

Slide In systems feature integrated, tool-free adjustment points. You can easily make precise 3D adjustments (up/down, left/right) directly at the locking clips beneath the drawer to restore perfect alignment in seconds.

Question 4

What is the load capacity of your premium Slimbox Drawer Slides?

Accepted Answer

Our Slimbox series is engineered for heavy-duty performance, typically supporting up to 35kg to 40kg dynamically, ensuring smooth, synchronized movement even under full load.

Question 5

How do I adjust how fast my door closes?

Accepted Answer

Slide-In door closers feature dual hydraulic calibration. You can independently adjust the "sweep speed" (the main closing motion) and the "latch speed" (the final few inches). Use a standard screwdriver to gently turn the clearly marked adjustment valves on the end of the closer body to achieve the perfect closing rhythm.

Question 6

Can I set the door to stay open when I need to carry heavy items through?

Accepted Answer

Yes, select Slide-In premium closer models come with a built-in mechanical hold-open arm. Engage the hold-open feature by pushing the door past the 90-degree threshold until it clicks into place. Gently pull the door to release it.

Question 7

I see a small amount of oil leaking from the closer body. Is this normal?

Accepted Answer

No. If hydraulic fluid is leaking, the internal pressure seals have been compromised. This is almost always caused by individuals physically forcing the door closed faster than the hydraulics allow. A leaking closer cannot be repaired and must be replaced to restore safety and function.

Question 8

Which size door closer do I need for my home or office?

Accepted Answer

Choosing the right closer depends on the door's width and weight. Installing a heavy-duty closer on a light interior door makes it too difficult to open, while a light closer on a heavy exterior door will fail to latch it against wind drafts. Please refer to our sizing chart on the product page to match the exact weight rating to your specific door.

Question 9

My door slams shut at the very end. How do I fix this?

Accepted Answer

A slamming door means the latch speed is too fast. Locate the valve marked "Latch" or "L" and turn it slightly clockwise to increase hydraulic resistance, ensuring a quiet, controlled final close.

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